"Sorry" Rings Hollow in Funeral Scandal The letter from Robert Bush, the jailed funeral boss, has ignited anger among families whose loved ones were mishandled by his shambolic operation at Legacy Independent Funeral Directors.
This outpouring of emotions should not come as a surprise, given the immense distress caused.
Bush's 20 year prison sentence for failing to bury or cremate people and giving grieving families the ashes of strangers was handed down just last week.