AI Use on 1823 Platform Will Cut Frustration, But Data Safeguards Are Needed: Experts The Hong Kong Digital Policy Office's decision to expand the use of artificial intelligence (AI) on its 1823 complaint platform has generated mixed reactions from lawmakers and experts.
While some praise the move as a step forward, others warn about the risks associated with agentic systems.
At first glance, AI integration seems like an obvious choice for streamlining tasks such as call transcription and email summarization.